The Revenue Roundtable
The Revenue Roundtable (formerly The Patient Experience) was conceived by Revco Solutions Chief Client Officer John Cook in 2016 to help healthcare executives understand the importance of a patient’s overall experience in the patient and family setting. I
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Recent Episodes
Ep. 10 - How Your Extended Business Office (EBO) Can Improve the Patient Experience
Every little part of a person’s experience with a provider makes a difference, from the moment they first walk in the door or speak to your team....
Ep. 9 - A Conversation about Healthcare in Smaller Towns
When was the last time your doctor asked you, “How are you doing?” People are shopping for healthcare providers. In this episode, we talk...
Ep. 8 - How to Create the Right Patient Experience in a Changing Healthcare World
The world changes so rapidly, yet it can feel like healthcare tends to move slowly. No matter where your system is on its changing course, it’s critical...
Ep. 7 - Helping People Understand Their Payment Expectations
Part of the challenge of improving patient experience is making sure patients are not confused by bills. We spoke to Neil Wlodya, AVP of Patient Experience...
Ep. 6 - How to Provide Exceptional Patient Experience
Providing an outstanding patient experience each and every time is not easy, but studies show doing so has an impact on a hospital's’ bottom line....
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